I love the food here. If you look closely, most of the negative reviews are related to the service. But the reality is, this place is busy because the food is really good AND there is a significant amount of prep. Yes, they don’t answer their phone sometimes. Yes, it can take a while to get your food. But I suspect this is because they are already so backed up with orders they can’t be sure they will even get to you. It sure doesn’t seem like this is due to laziness. They are always very busy and working hard.